Residential Services and Support

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Contact us

If you have any queries regarding accommodation, please contact Housing Services for assistance from:

  • Monday to Friday between 9.30am and 4.30pm.

Housing Services, Residential Services and Support are located on the Mile End Campus in The Housing Hub, Feilden House, Westfield Way, London, E1 4NP

It is QMUL policy to deal with applicants and students direct and not with their parents or guardians. All applicants and students, regardless of their age, have rights under the Data Protection Act 1998 and QMUL will not disclose information to their parents and guardians without the student’s explicit written permission.

  • Enquiries about Queen Mary Halls of Residences:
  • Enquiries and advice about privately rented accommodation:
    +44 (0)20 7882 6473

Please note that during August and September our office is very busy. We endeavour to respond to all enquiries as quickly as possible.

If your enquiry is not directly related to an accommodation issue, please use the main College switchboard number +44 (0)20 7882 5555 for assistance.

Residential Services and Support Complaints Procedure

Residential Services and Support recognises that its services to students and staff should be of the highest quality and standard. However, from time to those standards will not be achieved. When this happens it is important that some record of the event is made so that if, for example, there is a recurrent problem this can be identified and dealt with accordingly.

The Residential Services and Support complaints procedure and form can be downloaded below:

Complaints Procedure and Form [PDF 161KB]

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