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Residential Services and Support

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Application

Applying for housing is a quick and easy process

  • ***APPLICATIONS FOR THE NEXT ACADEMIC YEAR 18-19, ARE NOW OPEN***
  • APPLICATIONS FOR ACADEMIC YEAR 17-18 ARE OPEN FOR TERM 3 AND SUMMER - INCLUDING PRE-SESSIONAL

After you accept your place to study at Queen Mary University of London, the Admissions Office (not Housing Services) will send you an email containing your unique username, password and a link to the online housing application.  There will be a delay of 24 hours before you can apply for housing, after receiving the Admissions login email.  Please take this delay into consideration if you will be applying close to our stated deadlines below.  All housing applications must be made online.  Once you have submitted your housing application, you will receive an email confirmation from Housing Services

Step one: Application, Deadlines and Housing Criteria for Students

New Undergraduate Applicants: 

All new undergraduates are guaranteed accommodation in QMUL halls, or with one of our partner providers, subject to meeting the following conditions:

  • You have firmly accepted a place on an undergraduate programme
  • You have applied for accommodation by the deadline of 31 May of your year of entry
  • Your permanent home address has a postcode that is outside Greater London
  • You have not lived in a Queen Mary residence before (i.e. on another course of study)
  • You are prepared to sign a residential licence agreement for a full academic year

If your home postcode is within Greater London, we encourage you to submit an application which will be placed automatically onto our waiting list for accommodation.

New Postgraduate Applicants: 

All new postgraduate applicants are eligible for accommodation in QMUL halls, or with one of our partner providers, subject to meeting the following conditions:

  • You have firmly accepted a place on an postgraduate programme
  • You have applied for accommodation by the deadline of 31 May of your year of entry 
  • Your permanent home address has a postcode that is outside Greater London 
  • You have not lived in a Queen Mary residence before (i.e. on another course of study)
  • You are prepared to sign a residential licence agreement for a full academic year (this condition does not apply to mid-year starters) 

If your home postcode is within Greater London, we encourage you to submit an application which will be placed automatically onto our waiting list for accommodation.

There are no guarantees you will be offered a place in accommodation, offers are made subject to availability.  The earlier you apply the better your chances will be.

New Science and Engineering Foundation (SEFP) Applicants: 

All new Science and Engineering Foundation (SEFP) applicants are guaranteed accommodation in QMUL halls, or with one of our partner providers, subject to meeting the following conditions:

  • You have firmly accepted a place on a foundation programme
  • You have applied for accommodation by the deadline of 31 May of your year of entry
  • Your permanent home address has a postcode that is outside Greater London 
  • You have not lived in a Queen Mary residence before (i.e. on another course of study) 
  • You are prepared to sign a residential licence agreement for a full academic year 

If your home postcode is within Greater London, we encourage you to submit an application which will be placed automatically onto our waiting list for accommodation.

New International Programme in Social Sciences and Humanities, International SEFP and Pre-Masters Applicants: 

All new International Foundation and Pre-Masters applicants are guaranteed accommodation in QMUL halls, or with one of our partner providers, subject to meeting the following conditions:

  • You have firmly accepted a place to study at Queen Mary University of London
  • You have applied for accommodation by the deadline of 31 May of your year of entry (or 31 October if you are a January starter)
  • Your permanent home address has a postcode that is outside Greater London 
  • You have not lived in a Queen Mary residence before (i.e. on another course of study) 
  • You are prepared to sign a residential licence agreement for a full academic year (this condition does not apply to January starters) 

If your home postcode is within Greater London, we encourage you to submit an application which will be placed automatically onto our waiting list for accommodation.

New Study Abroad and Associate Applicants: 

All new Study Abroad and Associate applicants can apply for accommodation in QMUL halls, or with one of our partner providers, subject to meeting the following conditions:

  • You have firmly accepted a place to study at Queen Mary University of London
  • You have applied for accommodation by the deadline of 31 May of your year of entry (or 31 October if you are a January starter)
  • Your permanent home address has a postcode that is outside Greater London 
  • You have not lived in a Queen Mary residence before (i.e. on another course of study) 
  • You are prepared to sign a residential licence agreement for a full academic year (this condition does not apply to single semester applicants) 

There are no guarantees you will be offered a place in accommodation, offers are made subject to availability.  The earlier you apply the better your chances will be.

New Care Leaver Applicants: 

All new care leaving applicants are guaranteed accommodation in QMUL halls, or with one of our partner providers, subject to meeting the following conditions:

  • You have firmly accepted a place on an undergraduate programme
  • You have applied for accommodation by the deadline of 31 May of your year of entry
  • You have not lived in a Queen Mary residence before (i.e. on another course of study)
  • You are prepared to sign a residential licence agreement for a full academic year

Queen Mary University of London provides a range of services to support care leavers

Clearing Applicants: 

QMUL sets aside a quota of rooms to be allocated to Clearing applicants.  The quota is reviewed each year.  The rooms will be allocated on a random ballot system to applicants who submit their online housing application by Wednesday 22 August (midnight BST).  
In order to submit your housing application you must be placed at QMUL, i.e. you must be holding an unconditional firm (UF) offer.  
The Admissions Office will send you login details to the housing application system to applicants once their status is confirmed as UF on UCAS.
Please note your accommodation account will usually become active 24 hours after you receive the login details from Admissions.  If you wish your application for accommodation to be entered into the ballot it is very important that you accept your offer of a Clearing place at QMUL as soon as possible.

The ballot will be drawn on Thursday 23 August and successful applicants will be sent an email confirmation and housing offer on Friday 24 August.
Applicants with a Greater London home address, will not be eligible to be entered into the ballot, their application will be held on a waiting list for mid-term vacancies.

Applicants who are unsuccessful in the ballot will be assisted to find alternative housing, this is because Clearing and Adjustment applicants fall outside the current priority group under the Housing Policy (see above).

Please note: extenuating circumstances and medical/disability circumstances are not taken into consideration in the Clearing Housing Ballot.

Late and Insurance Applicants: 

Only applicants who have accepted a firm offer to study at Queen Mary University of London are sent login details to apply for housing, therefore you will be unable to meet the housing deadline of 31 May.  Despite missing the deadline we strongly encourage you to apply for accommodation as soon as you receive your login details sent by email from the Admissions Office.  Once you have applied you will automatically be placed onto the halls waiting list for any last minute cancellations, either before term starts or during the term.  If it looks unlikely we will be able to make you an offer in halls, or if you feel it is untenable to remain on the waiting list beyond the start of term, we will provide you with lots of support and guidance on seeking alternative housing.

We will also be hosting a ‘Find a Flatmate’ event on Tuesday 4 September, where you can meet other late applicants to find a suitable rental property or speak to our team of housing advisors, who will be able to provide you with specific advice geared to your housing needs.  Our website also provides information on short stay options, hotels, hostels, privately built halls and homestay opportunities.  Please don’t be discouraged, we are here to help  and ease your transition into university life.

Pre-Sessional Applicants: 

After you accept your place to study Pre-Sessional English at Queen Mary University of London, the Admissions Office will supply you with a username and password and a link to submit an online housing application. Full details on accommodation types and costs can be found at www.residences.qmul.ac.uk/college

When applying for accommodation for the duration of your Pre-sessional English course you must select the housing application for the ‘2017/18 academic year’ and not the 2018/19 option. Although the Pre-Sessional course is for a duration of either 5, 9 or 13 weeks you should still select the “Let Length” option FULL YEAR.  We will know to only offer the accommodation for the required Pre-sessional duration.

Once you have submitted your 17-18 online housing application, you will:

  1. Receive confirmation from Housing Services in the form of an email
  2. Receive an offer of housing also by email, requiring you to accept the offer and pay a deposit.  Offers of Pre-Sessional housing are sent out from May onwards.
  3. On completion of your housing acceptance, you will receive arrival instructions and information on how to purchase bed-linen and kitchen equipment.

If you have also applied for a place to study on one of our Degree programmes for the 2018/19 year, and would like to stay in University accommodation during that programme, you will need to make a second housing application using the application for the ‘2018/19 academic year’.  Further details on how to apply for accommodation for your degree programme will be sent once you have accepted your offer for that programme.  Applications for 2018-19 academic year open in March 2018.

You will therefore have two active online housing applications;

  • One for the Pre-Sessional course of study for 17-18
  • One for the Term-Time main course of study for 18-19


Please ensure you read all communication from Housing Services carefully, as we will be communicating with you by email, regarding both applications during the summer.

If your Term-Time housing application is successful you receive an email confirmation of this.  The accommodation may not be in the same residence as your Pre-Sessional housing. You will be required to transfer accommodation at the end of your Pre-Sessional course.  

Arrival Dates:

Course A: Wednesday 13 June 2018
Course B: Wednesday 11 July 2018
Course C: Wednesday 8 August 2018

You can make a request to arrive earlier than these dates, perhaps to visit friends or do some sight-seeing, by emailing Housing Services with your specific date requirements to residences@qmul.ac.uk.
Early arrivals will be accommodated subject to availability.

The transfer to main degree (Term-Time) housing will take effect on Tuesday 11 September 2018.  Full instructions on the transfer procedure will be sent to you in late August.

Under 18 Applicants: 

This policy is in place to support students under the age of 18 with the transition from home to university and it’s recommended that the policy is read through with parents or guardians so that they can understand the support available whilst at Queen Mary.

Download the policy for dealing with students under the age of 18 living in QM Halls [PDF 227KB]

Erasmus Exchange Applicants: 

Unfortunately, Erasmus exchange students are not eligible for Queen Mary University of London housing.  It may be possible to offer halls from Term 2, subject to availability. Comprehensive advice can be given in finding alternative accommodation.

Returning Applicants: 

Returning students no longer have any priority for accommodation, unless they have extenuating circumstances (supported by the Queen Mary University's Disability and Dyslexia Service or the Estates and Facilities Appeal Panel)

Any surplus of rooms or mid-term vacancies, once our commitment to all new students has been met, will be offered to the following groups who have completed their full degree at Queen Mary in the following order:

  • New applicants who have studied on a previous course that have had no previous halls at Queen Mary
  • Final year applicants on a 4 or 5 year degree that have had no previous halls at Queen Mary
  • Final year applicants on a 3 year degree that have had no previous halls at Queen Mary
  • Final year applicants on a 4 or 5 year degree that have had 1 previous year (or part year) in halls at Queen Mary
  • Final year applicants on a 3 year degree that have had 1 previous year (or part year) in halls at Queen Mary
  • Second year applicants

Submission date of application will be taken into consideration within each category, when waiting lists are compiled.

Students who have not fulfilled their financial obligations to the University or have not abided by the disciplinary rules and regulations of the University will not be offered accommodation

Click here to complete your Online Housing Application

If for any reason you log out of the online system while completing your application, clear the browser and go back into the site using the link above.

Deadlines:

  • New Undergraduate and SEFP students: Return your application no later than 31 May of the year of entry. You may submit an application after this date, but it is highly unlikely you will be made an offer, due to the popularity of Queen Mary Halls.
  • New Postgraduate students: Return your application no later than 31 May of the year of entry. You may submit an application after this date, but it is highly unlikely you will be made an offer, due to the popularity of Queen Mary Halls.
  • Study Abroad/Pre-Masters/International Foundation Programme in Social Sciences and Humanities and the International SEFP: The accommodation application deadline is 31 July for first semester or full year students and 31 October for second semester applicants. You may submit an application after this date, but it is highly unlikely you will be made an offer, due to the popularity of Queen Mary Halls.
  • Erasmus exchange students: Unfortunately, Erasmus exchange students are not eligible for University housing. On request, help can be given in finding alternative accommodation.

The online housing application process opens in March each year. Due to the popularity of Queen Mary Halls we strongly recommend that you apply as soon as you receive the log in details sent from the Admissions Office, once you firmly accept your place of study here. Room allocations are made on a 'first come, first serve' basis, after all other eligibility criteria has been met.

Please note: if you are holding a conditional offer at Queen Mary University of London please do not wait until you receive your examination results before completing and submitting your housing application;

Extenuating Circumstances and Medical/Disability Circumstances: 

If you have extenuating circumstances or a medical/disability that you wish to be considered when submitting your application please submit any supporting literature, which is relevant to your case within 14 days of making your application.

In the case of a medical condition you will need to provide medical evidence signed and dated within three months of the date of your application. This evidence has to be written in English and provided by a doctor or other medical professional, such as a specialist. The evidence must be submitted within 14 days of making your application. Unless you are a first year international student applying to study at Queen Mary this evidence must come from a medical practitioner based in the UK.  All applications with the necessary supporting literature will then be passed to the Disability and Dyslexia Service (Student Services) for an assessment.  For further information go to Disability and Dyslexia Service.

Any non-medical extenuating circumstances will be referred to the Estates and Facilities Review Panel for consideration.  You will be required to send an email outlining your extenuating circumstances to residences@qmul.ac.uk and any supporting literature should be scanned and sent with this email.  Your request will be acknowledged and you will be informed of the Panel outcome by email.

Please note: extenuating circumstances and medical/disability circumstances are not taken into consideration in the Clearing Housing Ballot.

Step two: Allocations and Offers

Allocations: 

Room allocations for successful applicants are made during the period July to September.

  • If you are successful in obtaining a place in halls, you will be sent an email giving you instructions on how to view and accept this offer via the online accommodation system. You are advised to check the email address you gave us on a regular basis to see if you have been made an offer of housing, missed deadlines may result in you losing your room allocation.  It is advisable to store our email address residences@qmul.ac.uk in your contacts list to prevent these emails being treated as spam.
  • If you are unsuccessful in obtaining a place in halls, you will be given further information on how the waiting list for halls operates, or if required, help finding alternative accommodation.

Mature students will, subject to availability, be allocated into flats with other mature students. We define a mature student as being age 22 or over at time of application.

Requests for single sex accommodation is only available in halls where the bathroom facilities are shared.

Offers: 

Offers of housing are usually made at the following times:

• Returning students (supported by the Disability and Dyslexia service) from mid-July onwards
• 1st year Undergraduate and Postgraduate applicants from mid-July onwards
• 1st Semester Associate (Study Abroad) and International Foundation applicants from mid-August onwards
• 2nd Semester Associate (Study Abroad) and International Foundation applicants from mid-November onwards
• Mid academic session applicants will be handled by this Office on an individual basis

The Housing Services will be unable to give you information on your housing application status prior to these dates.  However you will be able to monitor the progress of your application online by accessing your web accommodation account at: residencesonline.qmul.ac.uk.

QMUL student accommodation is oversubscribed and whilst you are asked to prioritise your preferences, no guarantees are made.  All allocations are made at the sole discretion of the University.

Step three: Acceptance

Acceptance: 

Ensure that you accept the offer of halls, and pay the deposit to confirm the booking, online by the deadline date stated in your accommodation offer – missed deadlines may result in the offer being cancelled.

If Something Goes Wrong: 

Housing Services staff have many years of experience in dealing with student accommodation and will give you their best attention and advice at all times. If, however, for any reason, you are unhappy with the service you have received, you should contact the Head of Housing Services at Queen Mary University of London who will be happy to investigate.
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