Residential Services and Support

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Before you can move into your room you will be required to have signed a licence agreement (normally online) for the duration of your stay and to have paid your deposit fee of £300. If you have not completed these tasks please contact Housing Services before trying to collect your keys.

For 2018-2019 Summer and Pre-Sessional Arrivals - see info below.

For 2019-2020 Arrivals - Key collection information etc will be posted on this page from mid August, please save this url as a favourite.

**The moving in date for 2019-20 main course of study will be 14 September 2019**

Arriving by car

If you intend to arrive on campus by car, please note that there is no car parking on campus. You will be able to drive onto campus, but we ask that you unload your vehicle within 45 minutes and then move off campus to park. Whilst your vehicle is on campus you must display the ticket given to you by the Security Officer at the gate and the car driver must remain with the vehicle at all times. We ask that you unload your vehicle as quickly as possible and then move off campus to park your vehicle. 


Airport collections

There will be a free bus service for new international students arriving at Heathrow Airport on Saturday 14 September and Sunday 15 September to take students to the Mile End Campus. For more information please go to the Booking site.  For more general information please visit the International Students Arrivals page.


Key collections

You can collect your keys and move into your room from the commencement date given on your licence agreement or any day after the commencement date of your licence agreement.  You will need to produce a copy of your licence agreement or accommodation confirmation email in order to collect your keys. You can login and print a copy from your accommodation account at

Spring Arrivals (January) and Summer Arrivals (June, July and August)

Normal check in time for January arrivals is 09:30hrs
Normal check in time during June, July and August is 14:00hrs

Mile End Residences From the Reception, France House, Westfield Way, London E1 4QA
The Reception is open 24 hours a day, seven days a week
Stratford Residences From the Reception, Aspire Point, 210 High Street, E15 2ZL
The Reception is open 24 hours a day, seven days a week
Telephone: 07795043828
Whitechapel Residences The Security Lodge, Garrod Building, Turner Street, E1 2AD
Open 24 hours a day, seven days a week
Charterhouse Square Residences Dawson Hall foyer, Dawson Hall, Charterhouse Square EC1M 6BQ
Open 24 hours a day, seven days a week

Connecting to wi-fi in Halls when you arrive

As soon as you complete your Pre-Enrolment at the University, your access is automatically activated.


Register with the local doctor

We recommend that all QMUL students register with QMUL/local doctor prior to arrival. This will allow you access to health treatment should you require it. Residents at the Mile End and Whitechapel campuses can register with QMUL Student Health Service (SHS) located on the ground floor of the Geography Building, Mile End Campus.

To register with the SHS, please visit and follow up the registration instructions there.

Students living at Dawson Hall (Charterhouse Square) can use the NHS Choices website to find medical centres near to Dawson Hall.  The postcode for Dawson Hall is EC1M 6BQ.



Insurance cover for your belongings, to the value of £5,000 (or £6,000 for Disabled students), is included in the cost of your room. This cover is provided by a company called Endsleigh insurance. Further details of the cover can be found at 

Please note that you may require additional insurance depending on the items you are bringing with you and their value; key areas to check are the value of your computer equipment. Additional insurance will be required for bicycles and mobile phones.


Bed linen and kitchen packs

All Queen Mary residences are fully furnished. However, residents are reminded that they will need to provide their own bedding (linen, duvet, pillows etc), towels, cooking and eating utensils.  The average size of the beds are 190cm x 90cm.

You can pre-order bedding packs & kitchen packs from our online shop. Any items purchased will be available for collection from the Reception in France House. Please do not submit any orders until you have accepted a place in College accommodation and received confirmation.


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